I was a fan and regular guest at the Murray ECS, when employed in the area. The laminated cards for ordering, while unique, worked very well for those folks to the south.

As a fan, I’ve been making regular (near weekly) visits to the downtown East Coast, however with diminishing regularity. The food is good, but the service is horrible. Of my 4+ visits since they first opened, I have yet to receive my food, either a) within an acceptable timeframe, or b) as I ordered it.

Today (4/3/07), I left the office thinking I was heading for Ester’s across the street, and ended up at East Coast. It took the crew more than 30 minutes to prepare my order, while much to my dismay, others who had ordered -after- me, were long-gone with their sandwiches by the time I received mine.

I had a lot of the same concerns you did about giving them “time to work the kinks”, but I’m finding myself frustrated by the lack of improvement from one week to the next. The worst part is, each time I visit, its the same people working the same shift. I have a hard time accepting that such a process could still be fraught with so much confusion, disarray, and miscommunication after more than 30-days, and probably 75-100 orders each afternoon.

Anyway, in my search for some contact info to write a letter to the management/owners, I found your site. I’m always on the lookout for new places to eat downtown, and so it shall be bookmarked!